Deway is a virtual CS expert embedded in your product.
It guides users in real time based on their behavior, drives adoption of the right workflows, prevents costly mistakes, and escalates only high-impact cases, so your CS team focuses on what truly needs them.
Understands
Builds and maintains a live source of truth for your product’s capabilities, tracking changes as they happen and grounding guidance in how the product actually works, not how it was last documented.
Detects
Catches friction, mistakes, and adoption gaps early, before they impact users or CS workload.
Acts
Steps in at the right moment, guiding users through the right workflows or resolving issues automatically when possible.
Escalates
Hands off only high-impact cases to your CS team, with full context, so they can step in informed and effective.
Drive Adoption Without Chasing Users.
Complex products change fast, and adoption breaks quietly, often without tickets, complaints, or clear signals.
Deway continuously keeps users aligned with the right workflows as they work, so adoption stays on track without newsletters no one opens, follow-ups, reminders, or manual CS effort.
Smart Escalation, Controlled by CS.
When Deway can't resolve something automatically, it escalates based on the rules your CS team sets, sending issues to Support or directly to CS, always with full context on what happened and what to do next.
Works with your entire stack.
Integrates with all your tools - Zendesk, Slack, Salesforce, Snowflake, and more - so Deway understands your full context and delivers relevant, personalized guidance.
See Patterns Humans Miss.
Across thousands of interactions, Deway surfaces patterns in adoption, friction, and misuse that no single CS or PM could spot alone, turning day-to-day usage into product insight.
Collective CS Knowledge, Applied Automatically.
Deway turns individual user interactions into shared knowledge, so lessons learned from one customer improve adoption for the next. Your CS team doesn’t just resolve issues; their expertise compounds across the product.
Got Questions?
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