Fin replacement
The Fin replacement that works inside your product
Fin answers questions about your product in a chat window. Deway resolves them inside the product itself. Cheaper, live in 72 hours, and nothing for your team to maintain.
Free proof of concept for teams that apply. One line of code.
Cheaper
Fin bills you per resolution, on top of your Intercom seats. The better it does, the more you pay. Deway starts with a free proof of concept and prices by usage, not by taxing every ticket.
Faster
One line of code, live in 72 hours. And faster for your users too: instead of a chat back-and-forth about the product, Deway guides them through the actual steps, in the product, in real time.
No maintenance
Fin is only as good as the help center you keep writing for it. Deway learns your product itself, adapts when it changes, and never asks your team to update an article.
Side by side
Deway vs. Fin
Where it works
What it does
Setup
Maintenance
Broken flows
Pricing
Escalation
Scales with
Answering about the product vs. resolving inside it
Fin lives in the chat widget. A user gets stuck, leaves what they were doing, opens a conversation, and gets a text answer assembled from your help center. Then they go back and try to follow it. Deway skips all of that. It sees what the user is trying to do and guides them through the actual steps, in the product, at the moment they are stuck. The question gets resolved before it becomes a ticket.
Cheaper: your bill should not scale with your ticket volume
Fin charges per resolution, on top of the seats you already pay for. That means your costs grow with exactly the thing you are trying to reduce. Deway inverts it: a free proof of concept up front, then pricing by usage. And because it resolves issues in the product, ticket volume goes down instead of getting monetized.
No maintenance: no knowledge base to feed
Fin is only as good as the documentation behind it. Every new feature needs an article, every product change makes an old answer wrong, and someone on your team owns that forever. Deway does not read your docs. It learns your product directly, in 72 hours, and keeps learning as the product changes. There is nothing to write, tag, or update.
When Fin is the right choice
If most of your support volume is not about using the product, things like billing disputes, account changes, or order status, a chat-based agent on top of your support platform makes sense, and Fin is a strong one. If your tickets are users stuck inside your product, answering them in chat is the long way around. That is what Deway replaces.
Frequently asked
Apply for a free proof of concept
One line of code. Live in 72 hours. Measure the results before you pay anything.